FAQ

WHAT IS YOUR RETURN POLICY?

DOMESTIC RETURNS ARE ACCEPTED ON UNWORN, UNDAMAGED ITEMS WITHIN 10 DAYS OF RECEIVING YOUR PURCHASE, UNLESS MARKED FINAL SALE. FULL RETURNS ARE CHARGED A $5 RESTOCKING FEE (DEDUCTED FROM YOUR REFUND). TO START YOUR RETURN OR EXCHANGE, PLEASE CONTACT SHOP@JUBILEEMEDIA.COM

ALL INTERNATIONAL ORDERS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN.

HOW DO I START A RETURN OR EXCHANGE?

RETURNS ARE ACCEPTED ONLINE ON ALL US ORDERS. TO START A RETURN OR EXCHANGE, PLEASE EMAIL SHOP@JUBILEEMEDIA.COM AND ENTER YOUR EMAIL & ORDER NUMBER!

FOR EXCHANGES, PLEASE BE SURE TO INCLUDE WHICH ITEM YOU WOULD LIKE TO EXCHANGE AND THE NEW COLOR AND SIZE YOU ARE INTERESTED IN. 

WHEN WILL MY ORDER SHIP AND WHEN WILL I RECEIVE IT?

DUE TO INCREASED ORDER VOLUME AND THE IMPACT OF COVID-19, IT MAY TAKE LONGER THAN USUAL TO FULFILL YOUR ORDER. WE ARE WORKING TO GET YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE. OUR CURRENT ESTIMATE IS THAT YOUR ORDER WILL SHIP WITHIN 10-12 BUSINESS DAYS. IF THE ITEM IS A PRE-ORDER, PLEASE ADHERE TO TIMELINES GIVEN IN THE PRODUCT PAGES.